1. Order and Payment

1. Order and transaction process
🛒 Order confirmation

After confirming the product to be purchased, you need to provide the delivery address to your customer service, who will provide you with multiple payment methods and exclusive payment link emails

Order validity period: If the payment is not made within 72 hours after the email is sent, the inventory will be automatically released

High-value products (>$10,000) require additional steps:

Video call inspection (appointment system)

Sign the electronic purchase agreement

📩 Payment method description

At this stage, the payment methods that can be provided in addition to website payment are:

Credit card payment: jump to the Stripe encrypted payment page

Bank transfer: provide exclusive account information with watermark

PayPal payment: PayPal guaranteed transaction

Cryptocurrency (BTC/ETH/USDC)
Special terms for cryptocurrency:

Price lock: based on the real-time exchange rate of Coingecko at the time of payment

Irreversibility: Please confirm the correctness of the wallet address

2. Products and Identification

🔍 Authenticity Guarantee

All products have passed the 7-level identification process (material testing, code verification, process comparison, historical traceability, instrument scanning, expert re-examination, and re-inspection by a third-party institution.)

📝 Product Description

Quality rating adopts international standards:

98% brand new and unused (with original box)

95% nearly new (slight signs of use)

90% good (normal wear and tear)

Photo description: All magnifying glass details are taken from the real object, with a color difference range of ±5%

3. Logistics and Acceptance

🚚 Delivery Service

Sent within 48 hours after payment

Sent from Shanghai store in China or Kowloon store in Hong Kong

Every customer enjoys free delivery service

📦 Inspection Process

Standard Process: Unboxing Video Recording Guide (must be completed within 48 hours after signing)

Dispute Resolution: If it is found that the product does not match the description, an unedited unboxing video must be provided as evidence

4. Return and after-sales service

🔄 Return policy

Acceptance conditions: unused within 7 days, original labels not removed, packaging intact

Special restrictions: special price items/flash sale items are not returnable

🔧 Maintenance service

Free: Luxury leather maintenance electronic manual

Paid service: Annual maintenance package ($299/year, including two home care visits)