Only with good service and policies will customers choose us
From suspicion to love: a novice's experience of buying a second-hand bag for the first time
"Buy a second-hand bag? It's used by others, how disgusting!" This is the first impression of Xiaoyu, a 25-year-old newcomer in the workplace, on second-hand luxury goods........
About our online store
Why doesn't our online store have a payment function?
We have chosen not to provide online payment functions for the time being in order to prioritize transaction security and customer experience. The following are the specific reasons and alternatives:
1. Ensure transaction security and avoid fraud risks
Industry background: Second-hand luxury goods are expensive and are a high-risk area for fraud. Direct online payment can easily lead to problems such as phishing websites and fake goods.
Our strategy:
✅ PayPal-guaranteed payment: After delivery, you can unpack and confirm the quality and authenticity of the goods. If you are not satisfied, you can get a full refund
✅ No payment pressure: For customers with insufficient budget, we provide a pay-later policy. You can pay a 30% deposit in advance to place an order, and pay the balance within 15 days after receiving the goods.
2. Provide one-to-one high-end service
Pain point solution: Second-hand goods are unique (such as differences in years and defects), and details need to be manually confirmed.
Service process:
✉️ Add customer service WhatsApp → Send 20 high-definition detail pictures/videos → Confirm product status → Exclusive quotation (negotiable) → Arrange delivery.
💬 Case: Customer A found a slight scratch that was not displayed on the product page. The customer service took the initiative to reduce the price by 8% and gave a care kit, which eventually led to the transaction.
3. Support flexible payment methods
Current options:
✅PayPal guaranteed transaction
✅Bank card or credit card transfer
✅Cryptocurrency Payments
Our Team
We are a big family